Faculty, staff and students at Appalachian can use the ALTERNATE AUTHENTICATION section of the Password Manager to change or establish the account password. This section requires the user to enter unique identifiable information that is verified in a secure manner.
A user with an existing password will respond to a challenge question that was selected when the account password was initially established. The challenge question may have been updated during a prior password change. The response must be answered exactly as entered. Additionally, the last four digits of the person's social security number and the date of birth (month, day and year) must be provided to confirm the identity before the process can continue.
New users will not have a challenge question until the account password is created. The alternate authentication process will ask for the University ID number, also known as the Banner ID. Additionally, the last four digits of the person's social security number and the date of birth (month, day and year) must be provided to confirm the identity before the process can continue.
For assistance during changing or establishing the account password, contact Technical Support at 828-262-6266, Monday - Friday, 8:00am - 5:00pm.
